The Ask: Defining long-term strategy, extensible design and implementation of a first-generation self-service facilities management platform.
Team Composition: Strategy Director, Creative Director, Associate Creative Director, Sr IxD, Sr Visual Designer, Solution Architect, Experience Architect, Project Manager
My Role: Lead Interaction Designer
Phases: Discovery, Concept Validation, Alpha Release.
Project Length: 14 months
Challenges: Creating a multi-modal experience that connected multiple users both inside and outside of the organization.
Learnings: This was my first enterprise project and it was a serious trial by fire. Through this project I refined my interaction exploration process and learned how to leverage the information architecture to create an expansive experience that felt tailor made to each of the users.
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